FAQ

The information below outlines our approach to common questions about T3 hair tools and store service.

What are the processing and transit periods?

We ordinarily prepare an authorized order in 1–2 business days, after which its estimated carrier transit is 4–6 business days.

What return options does the store offer?

During the 30 days following delivery, customers may request a qualifying return for new, unused preference items or for goods affected by defects or fulfilment errors. Exchanges depend on approval and inventory. Review the Refund Policy.

How do I prepare an approved mailed return?

Before shipping a return, obtain our authorization and the destination assigned to the request. Every parcel carries a no-cost prepaid return label, and an approved return is not subject to a restocking charge.

How quickly is an approved refund processed?

We process or start an authorized refund to the initial payment method no later than 10 days after approval. Any later delay in showing the credit depends on the customer's financial institution.

Which support channel should I use?

For help with an item, shipment tracking, payment, return, or privacy matter, visit Contact Us.