Payment Policy

The information below outlines our approach to payment authorization and order handling in CAD.

How a payment is authorized

Available payment options are displayed at checkout. We start fulfilling a purchase once its payment authorization has been completed successfully. If a transaction remains pending or is declined, confirm the billing entries or seek assistance from the card provider.

Security review and authorization holds

Security checks or a temporary authorization hold may occur. A temporary hold can differ from a settled charge, and its removal schedule is set by the bank or issuer.

Handling sensitive transaction data

Sensitive payment credentials are handled by the checkout and payment providers used for the transaction. Customers should exclude whole card numbers and card verification values from email correspondence.

Refund initiation versus bank posting

After approval, we process or initiate a refund to the original payment method within 10 days. Bank posting can take longer. For assistance, use Contact Us.